Strategic contract management for complex IT and BPO challenges

Rhino Elephant Consulting supports clients and service providers with complex IT and BPO contracts. From tendering and contracting to supplier management, commercial challenges, escalations and improving existing outsourcing relationships.

Strategic Contract & Supplier Management

For large or business-critical IT and BPO contracts where greater control over performance, costs, risks and collaboration is required.

Setting up or further optimising contract and supplier management functions and the related processes.

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Tendering & Outsourcing Deals

Support with complex tenders, outsourcing engagements, negotiations, contract terms and commercial agreements.

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Improving Complex Supplier Relationships

When performance falls short, interests diverge or trust comes under pressure, Rhino Elephant Consulting helps make the relationship effective again.

We bring contractual agreements, commercial interests, governance and collaboration together in one approach. We look not only at what has formally been agreed, but also at what is needed to make the relationship work in practice.

Depending on the situation, support may include escalation management, renegotiation, governance, performance improvement and rebuilding effective collaboration.

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Interim Management & Programme Management

Temporary senior support for strategic contract management, supplier management and complex programmes involving key IT suppliers.

Support may include:

Lifecycle management of existing contracts
Managing new outsourcing engagements
Contract analysis and optimisation
Contract negotiations
Supplier performance management

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Training & Development

In addition to advisory and interim management services, Rhino Elephant Consulting provides training and workshops for contract managers, supplier managers, procurement professionals and IT professionals.

The focus is on commercial skills, influencing, collaboration and effective contract management.

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Do you have a complex contract or supplier challenge?

Whether it involves a new contract, a supplier relationship that has become difficult, commercial negotiations or temporary senior support, Rhino Elephant Consulting is happy to explore an appropriate approach with you.

Discuss your challenge